When you contact Colleen Heenan she will arrange for you to have a ‘consultation’. This will be one or two initial appointments that help you and her understand your difficulties better. This helps both of you decide what will best meet your needs.
Colleen will ask you more details about:
• what’s making you unhappy
• how long this has been happening
• why you decided to get help now
• what you want and expect
• what other support you have
• your life history
Sometimes just having the consultation is enough to ‘help you help yourself’. If Colleen feels there is someone else who might be able to help you better than she can, she will ask your permission to ‘refer you on’.